Systems and Means of Informatics
2014, Volume 24, Issue 2, pp 4-22METHODS AND TOOLS FOR OPTIMAL PLANNING OF PROCESS PARAMETERS IN AFTERSALE SERVICE SYSTEMS OF HIGH TECHNOLOGY PRODUCTS
- I. N. Sinitsyn
- A. S. Shalamov
- I. V. Sergeev
- E. R. Korepanov
- V. V. Belousov
- T. S. Gumnikova
- V. S. Shorgin
- E. S. Agafonov
Abstract
The methods and software tools of aftersale systems optimization are considered based on cost criteria for a given level of technical operability coefficient are considered. A brief overview of current approaches to product lifecycle management of high technology products, based on theWestern concept of CALS (Continuous Acquisition and Life cycle Support) and its Russian analogue - IAS (integrated information support of products) is provided. A new stochastic approach to modeling of aftersale systems for products of high technology is presented. This approach is used to solve the actual problem of optimal design and operation of service system based on cost criteria. The methods for finding optimal values of service systems using different measures of efficiency are described. Methodological and instrumental software tools for cost optimization of spare parts supply and repairs for years to come, until the write-off of the device under restrictions on allocated financial resources and the need to maintain a given level of technical operability coefficient, are demonstrated.[+] References (23)
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[+] About this article
Title
METHODS AND TOOLS FOR OPTIMAL PLANNING OF PROCESS PARAMETERS IN AFTERSALE SERVICE SYSTEMS OF HIGH TECHNOLOGY PRODUCTSJournal
Systems and Means of InformaticsVolume 24, Issue 2, pp 4-22
Cover Date
2013-11-30DOI
10.14357/08696527140201Print ISSN
0869-6527Publisher
Institute of Informatics Problems, Russian Academy of SciencesAdditional Links
Key words
aftersale service system; high technology product; repair and supply of spare parts; level of technical operability of manufactured product park; cost of repair and supplies; limited budget; repair and supply of spare parts program optimization; software toolAuthors
I.N. Sinitsyn
, A. S. Shalamov, I. V. Sergeev, E. R. Korepanov, V. V. Belousov,
T. S. Gumnikova
, V. S. Shorgin, and E. S. Agafonov
Author Affiliations
Institute of Informatics Problems, Russian Academy of Sciences, 44-2 Vavilov Str., Moscow 119333, Russian Federation
ROSOBORONEXPORT State Corporation, 27 Stromynka Str., Moscow 107076, Russian Federation